Question 1

What is Bajan Pack?

Accepted Answer

Bajan Pack is a shopping facilitator service for cross border shoppers. We provide fast, hassle-free shipping and customs clearance of purchases coming to Barbados out of the U.S.
Bajan Pack members are given a physical address in Miami, FL where online purchases can be shipped before we forward them on to Barbados. Shop online at any store that ships to the U.S. - using your personal Bajan Pack U.S. shipping address - and we can deliver up to your door in Barbados.

Question 2

How does Bajan Pack work?

Accepted Answer

Step 1: Sign up for FREE - sign up at www.bajanpack.com (http://www.bajanpack.com)to activate your FREE membership and receive your U.S. shipping address.  Please follow up with a call to our office and we will email your membership number, shipping address and login details.

Step 2: Shop online - shop at your favourite online stores and ship to your Bajan Pack U.S. address, including your unique membership number in the address. Log in to your account and upload your supplier invoice.

Step 3: Track your package status on our app or desktop - receive notifications on your packages journey from our Miami warehouse to our Barbados office. – Log in to your Bajan Pack app or desktop version to track your package status.

Step 4: Receive your package - Leave customs clearance to us! Once your package has cleared, you will recieve a Bajan Pack invoice from our accounts department. Once you have received this invoice, call to schedule a curbside pick up appointment or delivery to your door for a $5 delivery fee. Pay for your shipping, and duties if applicable, using cash, cheque, direct transfer, debit or credit card.

Question 3

Why choose Bajan Pack?

Accepted Answer

• Sign up is FREE, instant and there are no monthly costs. Just pay for shipping and duties.
 • Lower fees than comparable shipping options.
 • Cost transparency – see a breakdown of shipping, estimated duties and taxes, and other fees with our easy to use Bajan Pack calculator.
 • Shop online without a credit card! We can make the purchase for you.
 • Fast service – with 2 flights / week and 1 ocean shipment / week.
 • Track your order online with your member login. 
 • We offer island-wide delivery to your door for a $10-20 BDS delivery fee
 • Easy to use shipping. Leave the stress to us!
 • Fantastic customer service and online support.

Question 4

How do I login to my Bajan Pack Account?

Accepted Answer

On the Bajan Pack App
 
- Download or open the app ‘LiveTrack by Magaya’
- Enter our Bajan Pack pin 37101
- Enter your NEW Bajan Pack username and password.
- Select ‘keep me signed in’ and you’re in!
 
On Desktop
 
- Visit bajanpack.com and click login
- Enter your NEW Bajan Pack username and password.
- You can enter the security questions or click ‘skip’ and you’re in!

Question 5

What address do I ship my packages to?

Accepted Answer

Your shipping address would be our warehouse location in Miami, with your name and unique Bajan Pack membership number included. For example, a customer whose name is John Smith with Bajan Pack membership #12345678 would have the following shipping address:

Name: John Smith
Address 1: 8071 NW 54 Street,
Address 2: Bajan Pack 12345678
City: Doral
State: Florida
Zip Code: 33166

Phone Number: (786) 678-8024

Question 6

Where can I shop online?

Accepted Answer

You can shop online at any store that ships to the U.S. Try out amazon.com, asos.com, ebay.com, etsy.com, lulus.com, zulily.com and many, many, many more!
For more ideas, and to keep up-to-date with online sales, follow us on Facebook or Instagram @bajanpack.bgi(https://www.instagram.com/bajanpack.bgi/)

Question 7

How to schedule your package on the next available flight – Cut off days and times.

Accepted Answer

We have two flights per week, from Miami to Barbados on Tuesdays and Fridays.
Sign into your app/desktop account and upload your invoice(s) to the package(s) you wish on the next available flight. If you wish to consolidate packages, wait for all your packages to arrive at our Miami warehouse, to upload all of the corresponding invoices to all ‘on hand’ packages.
·  Packages received by 10 am on Fridays should arrive on the following Tuesday’s flight to Barbados
· Packages received by 10 am on Wednesdays should arrive on that week’s Friday flight to Barbados.

Question 8

What are the costs associated with shipping via Bajan Pack?

Accepted Answer

Shipping a package from the U.S. to your door involves a few costs – some of which are charged directly by Customs. 
Check out our online calculator to view our standard charges that will be applicable for payment prior to, or upon collection or delivery of your shipment in Barbados. Calculate an estimate before you ship.
Storage fees may become applicable for packages not collected from our Barbados office after 5 business days. 
Other miscellaneous charges may occasionally be applied should you require or request additional brokerage services to be provided for a shipment.

Question 9

How do I upload my invoice?

Accepted Answer

On the Bajan Pack App
 
- Log in to the LiveTrack app with your NEW Bajan Pack user name and password. 
- Click on the ‘Warehouse Receipts’ tab (once the package has been scanned into our system)
- Double click on your “on hand” warehouse receipt to upload the corresponding invoice.
- You can simply screenshot your invoice and add as many images as needed. 
 
On Desktop
 
-  Visit www.bajanpack.com and click login
- Log in with with your NEW Bajan Pack user name and password. 
- Click on the ‘Warehouse Receipts’ tab (once the package has arrived at our warehouse)
- Double click on the warehouse receipt and select the package ‘On Hand’ to upload the corresponding invoice.
 
NOTE:
 
All invoices should include:
 
- Shipping Address & Consignee
- Description of the items
- Item / Unit Prices
- Grand Total 
 
If the supplier separates your shipment, highlight the items coresponding to the tracking numbers of each warehouse receipt. 
 
If an incorrect invoice is uploaded, please call our team in Barbados and we will delete it for you. You may then proceed to upload the correct invoice.

Question 10

How do I track my package?

Accepted Answer

On the Bajan Pack App
 
- Log in to the LiveTrack app with your NEW Bajan Pack user name and password. 
- Click on the ‘Warehouse Receipts’ tab where you can view the status of all packages. 
 
On Desktop
 
-  Visit www.bajanpack.com and click login
- Log in with with your NEW Bajan Pack user name and password. 
- Click on the ‘Warehouse Receipts’ tab where you can view the status of all packages. 
 
Package Status Defined
 
 • On Hand  - The package has been received by our Miami team and currently awaiting invoice upload from the customer. 
 • Processed – Invoice upload has been received and package is now in queue for our next flight to Barbados.
 • In Transit – Package has departed MIA and is en route to BGI.
 • At Destination / Recieved – Your package has arrived in Barbados. Please click on the respective Air Waybill number, in the shipment tab on the app or desktop to view whether your package has been held by customs for further examination.
 • Delivered – The package has been received and signed for by the customer.

Question 11

Will customs duties and taxes be charged on my package?

Accepted Answer

Duties and taxes are charges imposed by Customs and, thus, are ultimately at the discretion of Customs to charge. We therefore cannot guarantee that your package will not be held for a duties assessment.
The percentage of duty charged depends on what type of commodity is being imported. Should any customs duties and taxes become applicable to your shipment, these charges will become payable in addition to our shipping and brokerage rates.
Use our online calculator for an estimate before you ship.

Question 12

How do I know if my package has been held by customs?

Accepted Answer

On the Bajan Pack App
 
- Log in to your account with your username and password.
- Click on 'shipments' 
- If your package has been held, you will see ‘Customs Hold’.
- Click on ‘Customs Hold’ to view further details.
 
On Desktop
 
-  Visit www.bajanpack.com and click login.
- Log in with with your user name and password.
- Select 'Shipments' Tab.
- Double click on the ‘Received’ air waybill of choice.
- Scroll to ‘Tracking Details.’ If your package has been held, you will see ‘Customs Hold’ in ‘Event’ and a note in ‘Details’.

Question 13

Where can I collect my package in Barbados?

Accepted Answer

You can collect your package from our office and warehouse at Gibbons Industrial Park, Christ Church. For directions, click here (https://www.google.com/maps/place/BajanPack/@13.070147,-59.530023,15z/data=!4m5!3m4!1s0x0:0xf9c59d276c22b41b!8m2!3d13.070147!4d-59.530023)or call us at 622-1700,(tel:+1-246-6221700) 622-1777, 622-1999 or WhatsApp: 231-7439(tel:+1-246-5480349)

Question 14

Can I ship anything to Barbados? What items CANNOT be shipped?

Accepted Answer

If you do order prohibited goods, we will make every effort to advise you that we have received them and that we will not be able to ship them. It is then your responsibility to arrange a return or alternative U.S. delivery address, or to give us instructions to dispose of them.
Some restrictions apply when shipping items to Barbados. We cannot deliver items that are prohibited. Please see the details on RESTRICTED items below:
Miscellaneous:
 • Cigarettes, cigars, chewing tobacco or other tobacco products
 • Alcohol products / beverages
 • Gambling apparatus, lottery tickets and other similar prize tickets issued in foreign countries
 • Perishable goods and foods.
DRUGS:
 • Controlled chemicals: including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances
 • Narcotic drugs
 • Unlicensed drugs , Infectious substances
FIREARMS AND EXPLOSIVE/DANGEROUS DEVICES:
 • Offensive weapons, sharp items such as kitchen knives and swords
 • Irradiating apparatus and radioactive materials
 • Firearms (or parts thereof)
 • Imitation arms including toy guns, toy pistols, hand grenades
 • Munitions of war
 • Firecrackers , Cigarette lighters of pistols or revolver shape
Flammable, incendiary goods and goods comprising:
 • Perfumes / colognes / eau de toilette / fragrance spray
 • Nail polish / nail polish remover
 • Spray / aerosol cans / compressed gas cylinders
 • Fuels / gasoline / gas torches
 • Engine oil / essential oil
 • Lighters with fuel / lighter fluid
 • Turpentine / paint thinner
 • Alcohol products / beverages
 • Flammable / toxic contents products
Lithium batteries unless they comply with the following packaging requirements:
 • Packages containing lithium batteries, or lithium batteries contained in, or packed with, equipment that are properly packaged
 • Packing each battery or each battery-powered device when practicable, in fully enclosed inner packaging made of non-conductive material (such as a plastic bag)
 • Separating or packing batteries in a manner to prevent contact with other batteries, devices or conductive materials (e.g., metal) in the packaging
 • Ensuring exposed terminals or connectors are protected with non-conductive caps, non-conductive tape, or by other appropriate means
 • Batteries should be securely cushioned and packed to prevent shifting which could loosen terminal caps or reorient the terminals to produce short circuits
If you do order prohibited goods, we will make every effort to advise you that we have received them and that we will not be able to ship them. It is then your responsibility to arrange a return or alternative US delivery address, or to give us instructions to dispose of them.

Question 15

What payment methods do you accept?

Accepted Answer

We accept cash, credit or debit card, cheques written to Bajan Pack, or direct transfers to our FCIB account.

Question 16

What are your bank details should I wish to make payments directly to your bank account?

Accepted Answer

For making payments directly to our bank account, please use the following details and provide us with proof of payment transfer once completed:
Beneficiary Name:  Bajan Pack
Beneficiary Address: Townhouse 2, #17 Callender Crescent, Christ Church, Barbados
Beneficiary account number: 1001156313
Beneficiary Bank: FirstCaribbean International Bank
Beneficiary Bank Address: Warrens, St. Michael, Barbados
Swift Code: FCIBBBBB
Type of Account:  Chequing

Question 17

Can I shop online without a credit card?

Accepted Answer

You sure can! Here is how:
Step 1: Fill your online cart. Send an email to  info@bajanpack.com (mailto:info@bajanpack.com)with the links, quantities, specifics (colours, sizes etc) of the items you wish to purchase.
Step 2: We will send you a quote for your approval. This will include the cost of your items and the standard credit card and foreign exchange fees. Once we receive your payment (cash, debit card, cheque or transfer to our FCIB account) we will go ahead and make the purchase for you.
Step 3: Receive your items and pay for shipping, and customs duties if applicable, upon delivery or collection of your package.

Question 18

Do you offer shipments via ocean for large items?

Accepted Answer

Yes we do! This is where our sister company, Coral International Transport & Logistics, comes into play.
Should you have items larger than 84” x 24” x 48”, please feel free to send dimensions and/or any other specifics of cargo to documentation@bajanpack.com,(mailto:documentation@bajanpack.com) for a quotation on estimated landing cost.

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